Help Center
  1. Help Center
  2. Quincy College Help Desk

Quincy College Help Desk

Welcome! You can raise a request for Help Desk using the options provided.

Change & Maintenance Requests

Change Requests

Any changes to accounts, computer, software, etc. can be made here.

Required fields are marked with an asterisk*

Please enter an email address that will be the best form of contact. (Note: if you requesting an issue with your student email, DO NOT put in your QC email.)

Please provide a reason for this change.

Drag and drop files, paste screenshots, or browse

Please provide on how the implementation should be handled. (If the plan does not fall in the IT Scope, IT will design an implementation plan.)

e.g. 3/Jul/25
e.g. 03:47 PM
Powered by Jira Service Management
{"xsrfToken":"4f8bf09cac2601fac5a979fdb108617a64d5dd4c_lout","branding":{"id":"1","key":"hd","name":"Quincy College Help Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#14254a","headerLinkColor":"#ffffff","headerLinkHoverColor":"#233b6e","headerLinkHoverBGColor":"#233b6e","headerBadgeColor":"#233b6e"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"hd","projectId":10000,"serviceDeskId":1,"name":"Quincy College Help Desk","description":"<p>Welcome! You can raise a request for Help Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"7","name":"Change Requests","descriptionHtml":"","callToAction":"Change Requests","introHtml":"<p>Any changes to accounts, computer, software, etc. can be made here.</p>","icon":10528,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[21],"key":""},{"id":"71","name":"Compromised Account","descriptionHtml":"","callToAction":"Compromised Account","introHtml":"<p>For all compromised accounts detected</p>","icon":10506,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[20],"key":""},{"id":"74","name":"Configuration Changes","descriptionHtml":"","callToAction":"Configuration Changes","introHtml":"<p>Any changes to configuration can be made here.</p>","icon":10472,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[21],"key":""},{"id":"37","name":"Cybersecurity Incident","descriptionHtml":"","callToAction":"Cybersecurity Incident","introHtml":"<p>For all cybersecurity incidents and discovered vulnerabilities</p>","icon":10567,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[20],"key":""},{"id":"6","name":"Hardware Issues","descriptionHtml":"","callToAction":"Hardware Issues","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[18],"key":""},{"id":"68","name":"Licensing and Billing Requests","descriptionHtml":"","callToAction":"Licensing and Billing Requests","introHtml":"<p>Choose this if you have a request about licensing or billing.</p>","icon":10536,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[22],"key":""},{"id":"62","name":"Login Issues","descriptionHtml":"","callToAction":"Login Issues","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[18],"key":""},{"id":"64","name":"Network Problems","descriptionHtml":"","callToAction":"Network Problems","introHtml":"<p>Any request or issues regarding the network.</p>","icon":10519,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[18],"key":""},{"id":"67","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"<p>Need help resetting your password? Submit a request here and we will help!</p>","icon":10520,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[19],"key":""},{"id":"65","name":"Permission Changes","descriptionHtml":"","callToAction":"Permission Changes","introHtml":"<p>Request any permission changes to any account.</p>","icon":10513,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[19],"key":""},{"id":"69","name":"Printer Setup","descriptionHtml":"","callToAction":"Printer Setup","introHtml":"<p>For example, Masterqueue, Library Printing, etc.</p>","icon":10567,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[22],"key":""},{"id":"70","name":"Provisioning Resources","descriptionHtml":"","callToAction":"Provisioning Resources","introHtml":"<p>Need additional resources or assets to support operations? Submit a request here.</p>","icon":10550,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[22],"key":""},{"id":"5","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[18],"key":""},{"id":"38","name":"Request an event","descriptionHtml":"","callToAction":"Request an event","introHtml":"<p>Send a request to help you plan your upcoming event.</p>","icon":10546,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[11],"key":""},{"id":"17","name":"Request Badge Access","descriptionHtml":"","callToAction":"Request Badge Access","introHtml":"<p>Request Access to Certain Rooms and Locations</p>","icon":10550,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[19],"key":""},{"id":"16","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[22],"key":""},{"id":"15","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[22],"key":""},{"id":"75","name":"Scheduled Maintenance","descriptionHtml":"","callToAction":"Scheduled Maintenance","introHtml":"<p>Log a schedule maintenance that affects Quincy College Resources</p>","icon":10520,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[21],"key":""},{"id":"66","name":"Setup MFA","descriptionHtml":"","callToAction":"Setup MFA","introHtml":"<p>Request help with setting up your MFA.</p>","icon":10526,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[19],"key":""},{"id":"63","name":"Software Issues","descriptionHtml":"","callToAction":"Software Issues","introHtml":"<p>Report software application not functioning correctly.</p>","icon":10567,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[18],"key":""},{"id":"73","name":"Unauthorized Access","descriptionHtml":"","callToAction":"Unauthorized Access","introHtml":"<p>For any incident where unauthorized access of device or resource has occurred.</p>","icon":10506,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[20],"key":""},{"id":"19","name":"User Account Changes","descriptionHtml":"","callToAction":"User Account Changes","introHtml":"<p>Request any changes to any account.</p>","icon":10550,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[19],"key":""},{"id":"72","name":"Virus / Malware Issues","descriptionHtml":"","callToAction":"Virus / Malware Issues","introHtml":"<p>All detection of Malware or Virus can be reported here.</p>","icon":10521,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[20],"key":""},{"id":"76","name":"Walk-Ins","descriptionHtml":"","callToAction":"Walk-Ins","introHtml":"<p>Please select this ticket if you are doing walk-in request for the IT Service Team</p>","icon":10566,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10566","groups":[18],"key":""},{"id":"9","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"8","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"20","name":"Offboard employees","descriptionHtml":"","callToAction":"Offboard employees","introHtml":"<p>Request removal for employees from all distribution list and deactivate their account.</p>","icon":10550,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"14","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Events"},{"id":18,"name":"Technical Support and Troubleshooting"},{"id":19,"name":"Access & Account Management"},{"id":22,"name":"Service & Resource Request"},{"id":20,"name":"Security & Incident Reporting"},{"id":21,"name":"Change & Maintenance Requests"}],"orderMapping":{"19":[67,66,65,19,17],"22":[70,69,68,15,16],"21":[75,74,7],"20":[73,72,71,37],"3":[19,17,10,14,20],"18":[76,62,6,63,64,5],"4":[5,7,15],"2":[6,15,16],"6":[10,1],"11":[38],"5":[5,6,7],"1":[1,5,6]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"QCHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWFiNGY2My0wNjZhLTRlMGEtYWI4NS0wYTIxN2EyM2YwMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NTg4MzcsIm5iZiI6MTc1MTU1NzYzN30.jvpMNYcNihTyBL_bzEoD-H_EHsvbOuw4MhX7k8dKa78","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"baab4f63-066a-4e0a-ab85-0a217a23f018","tokenDurationInMins":20}},"reqCreate":{"id":7,"projectId":10000,"issueType":{"id":"10005","name":"[System] Change"},"form":{"name":"Change Requests","descriptionHtml":"","callToAction":"Change Requests","intro":"<p>Any changes to accounts, computer, software, etc. can be made here.</p>","instructions":"","icon":10528,"iconUrl":"https://quincycollege.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10072","fieldConfigId":"10181","label":"Email Contact","description":"Please enter an email address that will be the best form of contact. (Note: if you requesting an issue with your student email, DO NOT put in your QC email.)","descriptionHtml":"<p>Please enter an email address that will be the best form of contact. (Note: if you requesting an issue with your student email, DO NOT put in your QC email.)</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10007","fieldConfigId":"10107","label":"Change reason","description":"Please provide a reason for this change.","descriptionHtml":"<p>Please provide a reason for this change.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10011","label":"Repair","selected":false,"children":[]},{"value":"10012","label":"Upgrade","selected":false,"children":[]},{"value":"10013","label":"Maintenance","selected":false,"children":[]},{"value":"10014","label":"New functionality","selected":false,"children":[]},{"value":"10015","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10045","fieldConfigId":"10146","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10092","label":"Critical","selected":false,"children":[]},{"value":"10093","label":"High","selected":false,"children":[]},{"value":"10094","label":"Medium","selected":false,"children":[]},{"value":"10095","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10006","fieldConfigId":"10106","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"Critical","selected":false,"children":[]},{"value":"10008","label":"High","selected":false,"children":[]},{"value":"10009","label":"Medium","selected":false,"children":[]},{"value":"10010","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10051","fieldConfigId":"10152","label":"Implementation plan","description":"Please provide on how the implementation should be handled. (If the plan does not fall in the IT Scope, IT will design an implementation plan.)","descriptionHtml":"<p>Please provide on how the implementation should be handled. (If the plan does not fall in the IT Scope, IT will design an implementation plan.)</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10054","fieldConfigId":"10155","label":"Planned start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-07-03T11:47:17-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiYWFiNGY2My0wNjZhLTRlMGEtYWI4NS0wYTIxN2EyM2YwMTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE1NTg4MzcsIm5iZiI6MTc1MTU1NzYzN30.jvpMNYcNihTyBL_bzEoD-H_EHsvbOuw4MhX7k8dKa78","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"baab4f63-066a-4e0a-ab85-0a217a23f018","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=quincycollege","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"4f8bf09cac2601fac5a979fdb108617a64d5dd4c_lout","baseUrl":"https://quincycollege.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://quincycollege.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"baab4f63-066a-4e0a-ab85-0a217a23f018","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6724608d6c1641e0ae0aac71ff15dda8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}